Privacy Policy & Terms

Last Modified April 22, 2022

Health Mate Sauna respects the privacy concerns of our customers and we value your trust in our products and services. This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make.

This Privacy Statement applies to United States and Canadian visitors to the website or where this notice is posted (the “Site”). By accessing the Site where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make.

What Information Do We Collect?

Your personal data helps us operate our business better and provide you with the best products and services. Personal data is information that identifies you as an individual. However, the type of personal data we collect depends on your interactions with us and how you use our products and services.

Some Personal Data Is Provided By You

As you visit our website, some data is collected based on what you provide and some are collected once you use our products or services. For example, we obtain data when you:

  • Make a purchase
  • Register your warranty
  • Contact us with a question
  • Participate in a promotion or survey
  • Request a brochure

Personal Data We Collect

The type of personal data we collect varies depending on what parts of the site you use, which may include:

  • Contact Information: We may collect your first and last name, email address, postal address, phone number, or other similar contact information.
  • Account or Billing Information: We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information.  We may also collect information related to your accounts, such as your username or password, so you can easily reaccess your account in the future.
  • Product Information: We may collect product information based on your warranty registration, purchase history, or product interests.
  • Demographic Information: We may collect demographic information, such as your birthdate or geographic location.
  • Resume Information: We may collect employment, education, and other similar resume information that you submit through our website.

If you opt not to provide us with personal information, you may still access our Site. However, your Site access or functionality may be limited.

Some Data Is Collected By Our Website

Our website collects aggregated data about site visitors which by itself cannot be used to identify you. By collecting this information, we learn how our website is used so that we can provide the best shopping and research experience for you.

Information Collected Automatically

Once you visit the Health Mate website, your computer’s internet protocol (IP) address, operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location may be collected.

How Do We Use The Information We Collect?

We use the personal data we collect to communicate with you and provide the products or services you have requested.  It also helps us operate our business, improve our products and services, and send you marketing offers that we think may interest you. For example, we may calculate the average number of site visitors who visit a particular webpage on our website.

To update your preferences or to opt out of receiving certain communications, please see Choosing To Opt Out, below.

Why Do We Share The Information We Collect?

Personal data is shared with our affiliates, vendors, and third-party service providers as described in this notice to process transactions for us. If required by law, we will share personal data to protect our customers or others, maintain security, or operate our business. We will not sell or rent your personal data to third parties without your permission.

Health Mate Sauna Affiliated Dealers

Health Mate Sauna is a global company that works with a network of trusted authorized dealers and affiliates. Those authorized dealers or affiliates may sometimes require your personal data to facilitate product sales, shipment, delivery, or installation as well as to provide maintenance and other services related to your product. Health Mate authorized dealers may share information about your purchase that is eligible for warranty registration or provide promotion information.

Third-Party Links & Service Providers

Our Site may contain links to third-party websites for your convenience. Any information you submit to a third party is subject to their privacy policy, not to Health Mate’s. Once you leave the Health Mate website or are redirected to a third-party website, application, or another online service, please read the privacy policy applicable to that entity. These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose.

Social Media

Our website includes social media features, such as a Facebook pixel, which may enable third parties to use cookies, web beacons, and other similar technologies to collect data about your online activities across websites or online services for advertising, and links, follow buttons, pixels, web beacons or other methods of connecting to Google, YouTube, Twitter, and Instagram with similar features.  You can obtain more information and learn about the choices you can make by visiting: Facebook, YouTube, Twitter, and Instagram.

One of our vendors is Google Remarketing, which may show you ads for things you browsed on a recent visit to our site. You can manage or opt out of what Google Remarketing promotes by visiting here.

Interest-Based Advertising

You may visit the Digital Advertising Alliance, Network Advertising Initiative, or the Digital Advertising Association of Canada for more information on interest-based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.

To Comply With Legal Obligations

Health Mate Sauna may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.

Business Use

Health Mate Sauna may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees, and others, or to enforce Health Mate Sauna’s billing or contracts. In the unlikely event that Health Mate Sauna is involved in a merger, acquisition, sale, or other change in ownership, our customers’ personal data may be among the transferred business assets.

Cookies & Other Similar Technology

Like many other websites, we and our vendors use cookies and other similar technology to improve our services and your online experience. Cookies are small text files sent from a website and stored on your browser while you visit a website.  Cookies track how you use a website and enable the site to remember your preferences.

By opting out of certain cookies you may not be able to take full advantage of certain features of our Site. Please review the options available in the web browser that you are using to make changes to your cookie preferences.


We use third-party analytics services to understand how our Site is accessed and used to improve our services. For example, we use Google Analytics which uses cookies and other similar technologies, to collect and analyze information about how our Site is used. You can learn more about Google Analytics at, and you may choose to opt out by visiting

How Do We Keep Your Information Secure?

While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will ever be compromised, we take reasonable measures to protect your personal data against loss or unauthorized access.  It is your responsibility to keep your password secure.  Please contact us immediately if you suspect your account has been compromised.

Google Recaptcha

The forms on this site are protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Data Transfers And Processing

Health Mate Sauna is a global company and we may transfer your personal data to Health Mate Sauna affiliates or to third parties in locations around the world for the purposes described in this Privacy Statement.  We store and process data both inside and outside of the United States. Countries, where we process data, may have data protection laws that differ from those in your own country.

Children’s Online Privacy

Health Mate Sauna is committed to protecting children’s privacy and safety on the Internet.  The Health Mate Sauna website is a general audience site and is not intended for use by children under 18.  If you become aware that a child under 18 has provided us with personal data we ask that you notify us by email at [email protected].  Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.

Your California Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data Health Mate Sauna has shared with third parties for the third parties’ direct marketing purposes.  To make this request, please send an email to [email protected] or write to us at:

California Privacy Rights
Health Mate Sauna
10541 Calle Lee STE 119,
Los Alamitos, CA 90720

Please allow 30 days for Health Mate Sauna to respond to your request.

‘Do Not Track’ Disclosure

Do Not Track is a privacy preference that can be set in a web browser.  At this time we do not respond to Do Not Track browser settings or signals.  For information about Do Not Track, please visit

Choosing To Opt Out

You have choices about how to manage your personal data and what types of communications you receive from us.

Access Requests: To request access to, correct, change or delete your personal data, you may contact Health Mate Sauna directly by email or by phone.

Email Communications:  You may choose to opt out of receiving certain email communications by following the instructions in the email to unsubscribe.

Push Alerts:  You may access the options available on your mobile phone to control your receipt of push alerts.

How To Contact Us

For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct, or delete your personal data, you may contact us by email, telephone or postal mail at:

Email: [email protected]

Telephone:  (800) 946-6001

Postal Mail:

Attention:  Privacy

Health Mate Sauna

10541 Calle Lee STE 119,
Los Alamitos, CA 90720

Changes To Our Privacy Statement

This Privacy Statement is effective as of April 22nd, 2022.  From time to time it may become necessary to update or change our Privacy Statement and Health Mate Sauna encourages you to periodically check here for the most current version.  If significant changes are made, Health Mate Sauna will provide you with appropriate notice, which may include a conspicuous notice on our Site or email notification.  Your continued use of the Site constitutes your agreement to this Privacy Statement.

Sauna Shipping

Our goal is to provide the utmost experience when you purchase a Health Mate product. In the event of shipping damage, we will promptly replace or fix the damage to your satisfaction. For returns, note our Cancellation and Return Policy below.

Receiving Your Shipment 
Your sauna will be shipped with lift gate service with a scheduled appointment for delivery. Your box(es) will be placed on a single pallet that will need to be separated to be unloaded once the driver unloads your shipment.

First, check that you received the correct order. Next, check for any visible exterior damage to the containers. Finally, it may be necessary to open the box to check for concealed damage. Be as specific and detailed as possible in your report of damage on the bill of lading.

Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and should be noted on the delivery receipt and signed by the carrier’s agent (driver).

Concealed Loss or Damage
Due to rough handling in transit, it is possible to damage the contents of the boxes without damaging the boxes. If such a situation occurs, contact us immediately for instructions on how to handle the claim. If a claim is filed it is important to save the packaging that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery.

Most likely the driver will not be able to wait while you open the boxes. If that happens, please note, “Possible Concealed Damage” on the delivery receipt.

Refusing a Freight Shipment & Freight Carrier Fees
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our service department (1-800-946-6001), option “2”, before refusing any shipment.

Please note, any re-delivery or additional carrier fees are the responsibility of the customer unless otherwise noted on your order. If additional services are requested by you and billed to us, all such fees shall then be re-billed to your credit card.

If the freight carrier is unable to deliver due to contact or delivery appointment issues, storage fees may be assessed by the carrier. In such cases, all storage fees are the responsibility of the customer and shall be billed to your credit card.

Cancellation & Return Policy

If an order is canceled prior to shipment, payment will be fully refunded. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.

All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call 1-800-946-6001, option “2”, to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first receive and completely inspect your return.

Per our “30-Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns are the responsibility of the customer, and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected, and verified to be in “like new” condition, a full refund will be provided on the product purchase price, minus any original shipping charges and minus a 20% restocking charge. For products sold with a “Free Shipping Promotion”, the actual freight cost to originally ship the product will be deducted from your refund.

If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return, and charges, as described above, will be applied.

Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.

Custom orders, private labels, or non-standard sauna models are non-refundable.


These sites, their design, and their contents are copyrighted and the sole property of Health Mate Sauna. All images are protected by copyright. Any use of infographics, diagrams, trademarks, logos, photographs, and illustrations is prohibited.

Any use of past equipment, including; controllers, power supplies, wood, cables, or saunas is strictly prohibited.  This includes


Privacy Policy

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Privacy Policy