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What does my warranty cover?

In celebration of our 45th Anniversary, Health Mate is proud to offer a Limited Lifetime Warranty. You can read the full warranty terms in your manual.

1. What products are covered under the warranty?

  • The warranty covers full-size saunas purchased after December 31st 2023, including the sauna cabin, frame, hardware, and components listed in the “Warranty Coverage Guide” and the chart below

45 Years

Health Mate Sauna: Limited
Lifetime Warranty
Indoor Residential
Indoor Commercial
Health-Mate Sauna Cabin & Frame Lifetime 1 year
Health-Mate Sauna Vertical Paneling Lifetime 1 year
Health-Mate Sauna Flooring and
Lifetime 1 year
Health-Mate Sauna Door/ Glass/
Lifetime 1 year
Health-Mate Sauna Handles & Fixtures Lifetime 1 year
Sauna Electronic Controls & Wiring Lifetime 5 year
Heater Core, Harness, and Wiring Lifetime 5 year
Interior Lighting Fixtures and Wiring Lifetime 5 year
Exterior Lighting Fixtures and Components Lifetime 5 year
Interior Audio Fixtures and Components Lifetime 5 year
Labor of Factory Installed Component Lifetime 5 year
Upgrades, Options, Parts & Accessories Per Manufacturer’s Warranty Unless Otherwise
Noted at Sale or Contract

2. What is covered for the sauna cabin, frame, hardware, and components?

  • The sauna frame (including walls, floor, and ceiling) is covered for maintaining structural integrity.
  • Sauna hardware and components, such as the heater, controls, power supply, electrical wiring, lighting hardware, and audio components, are covered for defects in material, workmanship, or functionality.

3. Are non-factory installed parts, components, options, and accessories covered?

  • Non-factory installed parts, components, options, and accessories are not covered against defects unless expressly stated in the purchase agreement or invoice.

4. Are there any implied warranties?

  • All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the fullest extent allowed by law.

5. What are the limitations and exclusions of the warranty?

  • The warranty period starts from the date of purchase and covers the period between delivery/pickup and installation.
  • The warranty is not transferable, and any relocation or shipment by the customer may void the warranty.
  • Damage resulting from various factors including transportation, improper handling, installation, misuse, or acts of nature are excluded from coverage.

6. Does the warranty cover labor, transportation, or other costs?

  • The warranty covers labor within the United States and Canada, but the user is responsible for postage, shipping, and handling for products outside these regions.
  • Costs related to the removal and reinstallation of units, loss of use damage, and other incidental expenses are not covered.

7. How can I register my product for warranty?

  • The company encourages customers to register their products within 10 days after delivery.

8. How do I obtain warranty service?

  • To obtain warranty service, contact Customer Service.
  • Provide a description of the problem and proof of purchase.
  • The user may be responsible for shipping and handling fees for returning failed components.

For technical support or additional questions, please fill out this form or contact us over the phone. 

Health Mate has been manufacturing quality in-home infrared saunas for over 40 years. Our wide selection of infrared saunas for sale ensures there’s something for everyone.