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Customer Service

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FAQs

For quick answers, check our FAQs for your issue.

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Service Request Form

Reason for support*

First name*

Last name*

Email*

Phone number*

Street address

City

State/Region

Postal Code

Year Purchased*

Where did you purchase your Health Mate?*

Are you the original owner of your sauna?
YesNo

Type the number that most closely resembles your control panel from the options below.

Please provide an image of your control panel if numbered options aren't visible.

If your control panel is not listed please upload a photo it. (Max size: 5MB)

Upload a photo of the Power Supply (supply box inside unit that heaters plug into) (Max size: 5MB)

Please upload a picture of your proof of purchase. (Max size: 5MB)

Message Title*

Describe the issue*

I accept the Health Mate terms and conditions

We have upgraded our internal customer service/technical support department to better serve you. Our primary goal is to get your Health Mate sauna up and running as quickly as possible. We will be reaching out by email within 48-72 hours. If you do not receive an email from us within that time frame, please check your email's spam/junk folder. If we need to speak over the phone directly, one of our technicians will give you a call. Thank you! Often we will contact you same day. However, please allow up to 48 hours for a response during seasonal spikes. Thank you.

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