Frequently Asked Questions

Below are common questions about our infrared saunas where we address installation, operation, care, benefits and more. Don't see your question here? Contact customer service for any other Health Mate sauna issues or inquiries.

Health Mate Sauna

What does my warranty cover?

What kind of wood are Health Mate saunas made of?

What is the best temperature setting for my infrared sauna?

Where does Health Mate ship their saunas?

How do I use an infrared sauna?

How do I become a dealer for Health Mate saunas?

Where are Health Mate infrared saunas sold?

What are some sauna maintenance tips?

Infrared Sauna

What does my warranty cover?

Where do I find my sauna model number?

Why isn’t my sauna reaching its maximum temperature?

What is the best temperature setting for my infrared sauna?

Where does Health Mate ship their saunas?

How do I use an infrared sauna?

How do I become a dealer for Health Mate saunas?

Where are Health Mate infrared saunas sold?

What does full spectrum mean?

What does low EMF mean?

What is Chromotherapy?

Are infrared saunas safe for children?

How does an infrared sauna work?

Installation & Assembly

What are the shipping options for my sauna?

How do I assemble my infrared sauna?

What if my Chromotherapy LED panel isn’t working right?

Where can I get my sauna manual?

Why don’t the electrical cords connect?

What are they extra metal parts in my accessory box for?

Is it safe to install my sauna on a carpeted floor?

How do I use the wall receptacle that came with my sauna?

How do I replace my Bluetooth CD player?

How do I properly wire my sauna?

Can I use my sauna outdoors?

Maintenance

Where can I get a cover or cushion for my sauna?

How do I replace the infrared sauna reading light?

How do I maintain my sauna while I’m away for extended periods?

What are some sauna maintenance tips?

Operations & Troubleshooting

Where do I find my sauna model number?

Why doesn’t my control panel work right?

How do I assemble my infrared sauna?

Why isn’t my sauna reaching its maximum temperature?

What if my Chromotherapy LED panel isn’t working right?

How do I use an infrared sauna?

Where can I get my sauna manual?

Why isn’t my bench heater as hot as the other heaters?

Why does my control panel have a flicker?

What if the front heaters are not turning on?

What if my sauna is slow to heat up?

What do the infrared sauna error codes mean?

Is it safe to put the chromotherapy remote inside my sauna?

Is it a problem if my display indicates ‘Lo’ when I turn my sauna on?

How do I use the reservation feature?

How do I update my clock display?

How do I reset my radio station back to AM broadcast?

How do I switch the temperature setting from Celsius to Fahrenheit?

How do I make sure my CD speakers are connected?

How do I lock or unlock the sauna control panel?

How do I connect to the Bluetooth in my sauna?

What if my Chromotherapy remote stops working?

Personal Sauna

How does an infrared sauna work?

Safety

What kind of wood are Health Mate saunas made of?

What is the best temperature setting for my infrared sauna?

Is it safe to install my sauna on a carpeted floor?

How do I properly wire my sauna?

Can I use my sauna outdoors?

Are infrared saunas safe for children?

The Science of Infrared

What does full spectrum mean?

What does low EMF mean?

What is Chromotherapy?

How does an infrared sauna work?

Get Your Health Mate

Fill out the form for pricing, availability & information





Many customers prefer to chat with our sauna specialists via text. Check this box to enable SMS communications with our team.

By clicking "Get Pricing", you are consenting to recieving communications from Health Mate and agreeing to the terms outlined in our Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The highlighted fields are required.