What Our Customers Say
We know an infrared sauna can be a life-changing purchase that takes special consideration. And while ultimately the one you choose must fit your budget and lifestyle, the benefits you'll gain from infrared therapy are priceless, from enhanced healing and recovery to improved circulation and blood pressure, and so much more. But why take our word for it? Read what our customers from across the country have shared about how Health Mate saunas have positively improved their lives.
I wanted to express my sincere gratitude to Customer Service Representative Heather Vendor for being the epitome of professionalism and expertise on behalf of the Health Mate staff. She was extremely helpful and took the time to diagnose my sauna’s issues and provided me with the appropriate replacement parts needed to get things back up and running well. It is my hope that she is recognized by upper management as a true gem to the company. How refreshing it is in today’s world to know that Health Mate is a genuine company with excellent employees committed to providing superior customer service and satisfaction! Cheers!
– Shelley H. in Coeur D Alene, ID
We love using our Health Mate sauna and I personally use it every single day.
– Eric D. in New Jersey
I would give 4 stars so far. Sauna was easy to assemble and looks nice. However can’t get it to go above 145 degrees even after 75 minutes. Glass does not seal with liner on three of corners.
– David M. in Sanford, FL
From start to finished, the Health Mate team was terrific.
Spa arrived within two weeks from order date. Arrived a day early, in perfect condition.
Set up went smoothly, but not quickly. Primarily due to my lack of skills.
The spa is amazing. Great quality and craftsmanship
My sincere appreciation and compliments to the entire HM team. Thank you, Nicole!
– Douglas D. in Hilton Head Island, SC
Just wanted to shout out a big thank you to Heather for answering my email and walking me through the fix I needed for my sauna. She was friendly and professional and Expert Level with her diagnosis.
This company makes a great product. I feel better and healthier after using this type of sauna. A few years back I needed a part for my sauna, and Health Mate provided an improved design replacement part that has been working better than the original. Very happy with the service back in 2019, and happy with Heather’s help today in 2023. Thank You!
– John R. in Munger MI
Last week , in addition to my pool table, I had Ozone Recreation also install my Health Mate Sauna Renew too. Monday night I consulted the sauna’s manual for it came to my attention that no heat was coming from the front heaters. I placed an online service ticket into Health Mate after my preliminary problem solving efforts proved fruitless after consulting the troubleshooting guide.
In less than 24 hours I received a call Corey Smee of Health Mate in response to my problem. Corey listened to my prior service resolution attempts & skillfully walked me thru more troubleshooting venues. In no time the problem’s root was spotlighted – a power cord for the front heaters was accidentally plugged in a wrong outlet (under the bench) during the time of install. The problem was solved on the spot!
Thank you Corey for walking me thru to a remedy on this. You showed sincere empathy & vetted customer satisfaction skills to this grateful customer. If our paths never cross again I want to wish you the very best with all future personal and professional endeavors – you are unquestionably a valuable asset to Heath Mate.
– Robert B. in Snellville, GA
We own a sweat studio business—we have 5 of the Health Mate saunas and couldn’t be happier! All our clients love the roominess & comfort- we have the Therapy Lounge (2) & the Elevated Health Sauna (3) they heat up fairly quickly—clean up is easy—and they are very relaxing and comfortable. I love the Bluetooth feature in each one. They are beautiful so that’s a plus 🙂
– Kim S. in Nampa, ID
Easy to assemble, enjoying the sauna with the music system
– Rey B. in Buena Park, CA
We would like to pass on our thanks for a quality product. We love our sauna and the benefits it already has given us. It is a regular weekly part of our routine, our doctor was impressed that we are using it to help us detox. One feature that we have been told is coming is an updated control panel that would make it possible to remotely program the sauna to turn on, as well as a longer duration of warm up on initial start up. We hope that comes soon… thank you again for your product!
– Paul T. in Omaha NE