What Our Customers Say
We know an infrared sauna can be a life-changing purchase that takes special consideration. And while ultimately the one you choose must fit your budget and lifestyle, the benefits you'll gain from infrared therapy are priceless, from enhanced healing and recovery to improved circulation and blood pressure, and so much more. But why take our word for it? Read what our customers from across the country have shared about how Health Mate saunas have positively improved their lives.
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My name is Pete and I worked with Augustine to solve Ellen D.’s sauna problem. I can’t say enough about Augustine who was available and his technical expertise is superior. I come from a background of technical support and I am very impressed with how Augustine handled Ellen D.’s problem. She lives in Hilo, Hawaii and I live in California. We coordinated the equipment that we needed to solve the problem and communicated back-and-forth via text and phones to arrive at the solution which created a complete workable Sauna for Ellen D. She is delighted and again with the help of Augustine and Heather on your customer service side and Augustine‘s technical walk-through. We were able to resolve all issues on this ticket. Thank you so much to Health Mate. I also owned a Health Mate sauna which I haven’t had any problems with. I say that Augustine deserves 15 stars out of 10 for his performance!!! Thank you so much and I hope this is shared with management and the support team!!!! With appreciation aloha and Mahalo A Nui Loa which means in Hawaiian “Thank you very very much” –Pete
I am Ellen, 85 year old and have owned a Health Mate since 2004 purchased at Indiana State Fair bought a three man sauna that is still operating in Petaluma, California today.
Purchased a two man sauna in California and moved to Hilo Hawaii and use it daily
Thank you to Augustine and Peter.
I totally agree with what Peter has written
Mahalo A Nui Loa!!
– Ellen D. in Hilo, HI
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I wanted to express my sincere gratitude to Customer Service Representative Heather Vendor for being the epitome of professionalism and expertise on behalf of the Health Mate staff. She was extremely helpful and took the time to diagnose my sauna’s issues and provided me with the appropriate replacement parts needed to get things back up and running well. It is my hope that she is recognized by upper management as a true gem to the company. How refreshing it is in today’s world to know that Health Mate is a genuine company with excellent employees committed to providing superior customer service and satisfaction! Cheers!
– Shelley H. in Coeur D Alene, ID
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We love using our Health Mate sauna and I personally use it every single day.
– Eric D. in New Jersey
Eric is in our Enrich 2 Sauna
Learn more about Enrich 2
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I would give 4 stars so far. Sauna was easy to assemble and looks nice. However can’t get it to go above 145 degrees even after 75 minutes. Glass does not seal with liner on three of corners.
– David M. in Sanford, FL
David is in our Renew 2 Sauna
Learn more about Renew 2
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From start to finished, the Health Mate team was terrific.
Spa arrived within two weeks from order date. Arrived a day early, in perfect condition.
Set up went smoothly, but not quickly. Primarily due to my lack of skills.
The spa is amazing. Great quality and craftsmanship
My sincere appreciation and compliments to the entire HM team. Thank you, Nicole!
– Douglas D. in Hilton Head Island, SC
Douglas is in our Therapy Lounge Sauna
Learn more about Therapy Lounge
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Just wanted to shout out a big thank you to Heather for answering my email and walking me through the fix I needed for my sauna. She was friendly and professional and Expert Level with her diagnosis.
This company makes a great product. I feel better and healthier after using this type of sauna. A few years back I needed a part for my sauna, and Health Mate provided an improved design replacement part that has been working better than the original. Very happy with the service back in 2019, and happy with Heather’s help today in 2023. Thank You!
– John R. in Munger MI
John is in our Enrich Corner Sauna
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Last week , in addition to my pool table, I had Ozone Recreation also install my Health Mate Sauna Renew too. Monday night I consulted the sauna’s manual for it came to my attention that no heat was coming from the front heaters. I placed an online service ticket into Health Mate after my preliminary problem solving efforts proved fruitless after consulting the troubleshooting guide.
In less than 24 hours I received a call Corey Smee of Health Mate in response to my problem. Corey listened to my prior service resolution attempts & skillfully walked me thru more troubleshooting venues. In no time the problem’s root was spotlighted – a power cord for the front heaters was accidentally plugged in a wrong outlet (under the bench) during the time of install. The problem was solved on the spot!
Thank you Corey for walking me thru to a remedy on this. You showed sincere empathy & vetted customer satisfaction skills to this grateful customer. If our paths never cross again I want to wish you the very best with all future personal and professional endeavors – you are unquestionably a valuable asset to Heath Mate.
– Robert B. in Snellville, GA
Robert is in our Renew 2 Sauna
Learn more about Renew 2
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We own a sweat studio business—we have 5 of the Health Mate saunas and couldn’t be happier! All our clients love the roominess & comfort- we have the Therapy Lounge (2) & the Elevated Health Sauna (3) they heat up fairly quickly—clean up is easy—and they are very relaxing and comfortable. I love the Bluetooth feature in each one. They are beautiful so that’s a plus 🙂
– Kim S. in Nampa, ID
Kim is in our Therapy Lounge Sauna
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Easy to assemble, enjoying the sauna with the music system
– Rey B. in Buena Park, CA
Rey is in our Enrich 2 Sauna
Learn more about Enrich 2