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Why isn’t my sauna reaching its maximum temperature?

Your Health Mate sauna is designed to reach a maximum temperature of 160°F-170°F. This is warmer than the recommended sauna session temperature for the average person who requires 120°F -145°F. However, to be sure your sauna is heating correctly, please see the checklist below:

  • Check your owner’s manual for your particular model’s electrical requirement. If you have an Essential, Enrich, Inspire or Renew series model, your sauna requires a standard 120v outlet. If you purchased a Therapy Lounge or Elevated Health model, it requires a heftier power source, and you’ll need 230v to properly run your sauna.
  • Be sure the vent on your sauna roof is closed.
  • Make sure your power cords are properly connected. Plug both the female end of the AC power cord and the floor power cord into the sauna power supply on the front panel, not into the floor of the sauna
  • Do NOT use a power strip to plug in your sauna, rather plug it directly into your wall receptacle.
  • Allow 20-60 minutes for your sauna to reach the desired temperature, depending on where you place your sauna. If you place the sauna on a patio or outdoor space, the surrounding temperature may slow the internal heating of the sauna, particularly if it’s colder outside. This applies indoors as well.
  • If your sauna bench heater feels like it’s not heating properly, switch it off and then back on. The bench heater is designed to heat separately and at a lower temperature than the other heaters for your comfort.
  • If you get an error code on your sauna control panel, there may be a technical issue with your connection. Please contact our support team for further instructions.
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What is the best temperature setting for my infrared sauna?

Whether you’re using your infrared sauna for pure relaxation or to aid with health and healing, it’s important to be comfortable and follow any medical provider recommendations. First-time sauna users will want to gradually adapt to the frequency of sessions. Health Mate wants to ensure you have the optimal experience. Below are a few guidelines as you begin using your infrared sauna:

  • Limit yourself to three sessions a week during the first four weeks. After about six weeks, increase to daily sessions if desired.
  • In the event you do not feel comfortable or relaxed during a session, lower the temperature and/or open the door of the cabin.
  • Keep your sessions to 20-30 minutes. Medical advisors may suggest longer sessions for certain health conditions.
  • The ideal sauna temperature setting is between 120°F/50°C and 140°F/60°C. You should start perspiring within 10 to 15 minutes, and if not, you may need to increase the temperature by 5° increments.

Below are recommended times/settings when getting started with your infrared sauna:                                      Time                                       Temperature
Week 1            20 min                                     120°F/50°C
Week 2           23 min                                     120°F/51°C
Week 3           26 min                                     125°F/52°C
Week 4           29 min                                     125°F/53°C
Week 5           32 min                                     130°F/54°C
Week 6           35 min                                     135°F/55°C

A note of caution: It’s important to not allow your body’s core temperature to rise above 103°F/39.4°C. Otherwise, the result could be hyperthermia, which includes symptoms like dizziness, lethargy, drowsiness, and fainting. Additionally, excessive hyperthermia may include failure to perceive heat, failure to recognize the need to exit, unawareness of impending hazards, fetal damage in pregnant women, physical inability to exit the sauna, and unconsciousness.

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Where does Health Mate ship their saunas?

Health Mate sells its saunas online and delivers direct throughout the U.S. Shipping fees vary by model, so please check our online order process for final fees once placing your order.

Your sauna will arrive ready to assemble and should take less than an hour to put together using a simple latch and buckle system.

We have discontinued shipping saunas internationally due to costly fees along with customs charges.

However, if you are outside the U.S. and need replacement parts, we recommend contacting our Customer Service team and they will direct you to the best resource for parts, review your warranty status, and handle any other shipping issues.

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How do I use an infrared sauna?

Whether you just purchased your infrared sauna or are still shopping for one, it’s good to know the best use an infrared sauna. Your health and safety are important!

Infrared therapy has been around for centuries, initially introduced in the 1800s as a “light bath”. However, the technology was still new at the time and research was still being done. In 1965, a Japanese doctor patented the first far infrared heater. By 1979, Health Mate had introduced the infrared sauna to the U.S. market.

Getting Started With Your Sauna

Today infrared saunas are very commonly enjoyed in homes and wellness centers, however, we suggest some precautions before and during use:

  • To properly acclimate, set your sauna temperatures slightly lower to begin, then gradually increase it each session until you reach your comfort level.
  • Start by spending shorter sessions inside your sauna, then increase by a few minutes each time. If you feel lightheaded or nauseous, take a break or drink some fluids.
  • Spend no more than 30-40 minutes in any one sauna session.
  • Children using the sauna require adult supervision, at least initially. Be sure they are the appropriate age, generally 8 or older, and in acceptable health, since children tend to dehydrate faster than adults.
  • Drink plenty of water before, during, or after your sauna session, since sauna use causes intense perspiration

Your sauna requires at least 10-15 minutes of warm-up time after you first turn it on. Once it’s at your desired temperature, you can enter the sauna and enjoy the soothing and healing experience. Wear comfortable clothing or a bathing suit or wrap yourself in a towel. For added comfort, we recommend a backrest or cushion.

While infrared heat can be relaxing and rejuvenating, you’ll gain many valuable benefits beyond just that, including pain reduction, increased circulation, and improved cardiac health.

Learn more details on how to use an infrared sauna from our Sauna Blog.

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How do I become a dealer for Health Mate saunas?

Thank you for your interest in becoming an authorized dealer with us. Health Mate vets and partners with both brick & mortar and online retailers throughout the country to sell its high-quality infrared saunas. We strive to build partnerships that will both enrich the Health Mate brand and enhance your business. If your company is well-established with a solid marketing foundation, we’d love to talk!

If you’re serious about becoming a Health Mate dealer, the first step is to fill out a form and submit it online. This will help us understand your business better and prepare follow-up information. Upon reviewing your form submission, we will reach out via email or phone to discuss the next steps. If for some reason you don’t hear back within 48 business hours, you may also email our dealer specialist directly.

We appreciate your interest in Health Mate saunas, and we encourage you to learn more about our products by checking out our line of infrared sauna models and by reading our FAQ.

If you have questions about Health Mate, read more about our history and what our customers are saying about our infrared saunas. We’ve been making and selling infrared saunas for more than 40 years, and we are excited to grow our business along with yours!

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Where are Health Mate infrared saunas sold?

Health Mate sells its infrared saunas online and ships directly to your doorstep. Saunas arrive ready to assemble, a simple process that typically takes around 30 minutes.

Additionally, Health Mate saunas are sold from select retail vendors, considered dealers, that partner with us and who often sell other products, such as pools or spas, as part of their business. Currently, we do not have a list of all our retail partners available. If you are looking for a Health Mate retail location near you, please feel free to contact our Dealer Specialist.

Once you decide to purchase your infrared sauna directly from Health Mate, see our pricing and compare online. If you have questions or need additional information, see our Customer Service details.

To become a Health Mate sauna dealer or affiliate, please fill out our dealer form, and we’ll gladly be in touch. Please allow up to 48 business hours for a return call or email.

There are many reasons to choose Health Mate infrared saunas on your journey to better health. With more than a 40-year track record of success and innovation, Health Mate is confident we have a sauna to suit your budget and lifestyle. Take our sauna quiz to find your best match!

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What does full spectrum mean?

When shopping for infrared saunas, you’ve likely read various terms about infrared heating. The most common are far infrared or mid-infrared. The other level of infrared heat is near-infrared. Each of these is based on the wavelengths emitted from your infrared heater.

Health Mate terms full spectrum as a sauna that offers all three levels of infrared heating—mid, far, and near-infrared. Full-spectrum infrared heating is available in the majority of our sauna models and helps deliver the entire range of benefits.

Starting with near-infrared, this is a lower frequency heating. Near-infrared light is emitted by our LED panels, which also provide light therapy, also called chromotherapy. The benefits of chromotherapy include mood enhancement, joint pain reduction, migraine relief, and more. Near-infrared is safe and has little-to-no side effects.

Mid- and far-infrared heat provides even more physical benefits within your sauna, as they are what generate the heat. These emissions can reduce muscle pain, result in detoxification, and improve circulation. This is due to the level of heat and penetration provided by mid and far-infrared rays. While you can’t see them, they are highly beneficial. After just 20-30 minutes in your sauna, you should notice a positive difference. And all of our saunas are rated low EMF, which means every level of infrared heat is within safe limits.

Ultimately, full-spectrum is the ideal choice for your infrared sauna. If you have questions about our models that offer full-spectrum, be sure to contact a customer service member to learn more.

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What does low EMF mean?

Infrared heat emits varying wavelengths that also give off electromagnetic frequencies (EMF). This may sound like cause for concern, but all heat sources emit some level of infrared radiation.

Our daily lives expose us to varying levels of EMF from cell phones, appliances, computers, and more. We can’t see the waves being emitted, but they are there. Those items are considered Low EMF, or non-ionizing radiation. The EMF from your sauna fall into the lower and mid-frequency of the spectrum, so they are considered safe. There are high levels of EMF emitted from some sources, primarily x-rays and ultraviolet rays from the sun, from which you want to limit exposure. If you’ve ever been sunburnt, you know!

Fortunately, your Health Mate infrared sauna heaters have been 3rd party tested to verify the EMF emitted is at safe levels. This applies to our dual-micron Tecoloy heaters, which are what help deeply penetrate your skin for maximum infrared benefits.

We take your health and safety seriously, so not only are our infrared sauna heaters safe, but also the sauna controllers. Infrared therapy offers a myriad of benefits, so you should feel confident as you enjoy your sauna experience.

We encourage you to learn more about low EMF. If you have further questions or concerns, please don’t hesitate to contact one of our sauna specialists for additional information.