What does my warranty cover?
In celebration of our 45th Anniversary, Health Mate is proud to offer a Limited Lifetime Warranty. You can read the full warranty terms in your manual. 1. What products are covered under the warranty? The warranty covers full-size saunas purchased after December 31st 2023, including the sauna cabin, frame, hardware, and components listed in the […]
Where do I find my sauna model number?
Each Health Mate sauna features a small 1×4 inch sticker inside the sauna, to the right of the doorframe near the floor. You can find the manufacture date and model number on this sticker.
Why isn’t my sauna reaching its maximum temperature?
Your Health Mate sauna is designed to reach a maximum temperature of 160°F-170°F. This is warmer than the recommended sauna session temperature for the average person who requires 120°F -145°F. However, to be sure your sauna is heating correctly, please see the checklist below: Check your owner’s manual for your particular model’s electrical requirement. If […]
What is the best temperature setting for my infrared sauna?
Whether you’re using your infrared sauna for pure relaxation or to aid with health and healing, it’s important to be comfortable and follow any medical provider recommendations. First-time sauna users will want to gradually adapt to the frequency of sessions. Health Mate wants to ensure you have the optimal experience. Below are a few guidelines […]
Where does Health Mate ship their saunas?
Health Mate sells its saunas online and delivers direct throughout the U.S. Shipping fees vary by model, so please check our online order process for final fees once placing your order. Your sauna will arrive ready to assemble and should take less than an hour to put together using a simple latch and buckle system. […]
How do I use an infrared sauna?
Whether you just purchased your infrared sauna or are still shopping for one, it’s good to know how to properly use an infrared sauna. Your health and safety are important! Infrared therapy has been around for centuries, initially introduced in the 1800s as a “light bath”. However, the technology was still new at the time […]
How do I become a dealer for Health Mate saunas?
Thank you for your interest in becoming an authorized dealer with us. Health Mate partners with brick & mortar retailers throughout the country. We strive to build partnerships that will both enrich the Health Mate brand and enhance your business. If your company is well-established with a solid marketing foundation, we’d love to talk! If […]
Where are Health Mate infrared saunas sold?
Health Mate sells its infrared saunas online and ships directly to your doorstep. Saunas arrive ready to assemble, a simple process that typically takes around 30 minutes. Additionally, Health Mate saunas are sold from select retail vendors, considered dealers, that partner with us and who often sell other products, such as pools or spas, as […]