FAQ Category: Installation & Assembly

Once you’ve found the right sauna, you’ll need to coordinate with your sauna specialist to find the right shipping option for you. At Health Mate, we offer three different delivery tiers: Standard Delivery Front Door Delivery Indoor Delivery 1. What is Standard Delivery? Standard delivery involves the drivers bringing the unassembled sauna to the curb […]

Each Health Mate Sauna is designed to easily assemble using a latch-buckle system. In around 30 minutes, two people should be able to put your personal sauna together. The control panels and heaters are simple to connect and come with basic instructions. Consult the manual for the directions on your specific model. Below are links […]

We want to make sure the connection to your light panel is secure. It might be the 12-volt DC adapter isn’t functioning correctly. When the Chromotherapy LED flickers it is usually a power issue. We recommend that you take down the LED panel and gently pull out the power cable — the 12-volt DC adapter […]

Each Health Mate infrared sauna comes with its own operator’s manual upon delivery. This includes tips on cleaning, installation, and assembly along with how to prepare for using your sauna. If your manual did not get included or you cannot locate it, we’ve included links below so you can read or download an online version […]

As you’re assembling your sauna and connecting the electrical cords, be sure to plug both the female end of the AC power cord and the floor power cord into the sauna power supply on the front panel, not into the floor of the sauna.   For additional power and electrical cord questions, please contact our technical […]

Your sauna may have come equipped with a CD player, and if so, you’ll find two flat metal parts in a small plastic bag when you’re assembling your infrared sauna. These are release ‘keys’ that are for removing the radio/CD-player, in the unlikely event the player’s fuse needs to be replaced or the unit itself. 

Health Mate saunas can be placed anywhere there is a flat, dry surface that can support the weight of the sauna. This includes wood flooring, tile, concrete, laminate, pressure-treated wood, and carpeted floors! Heat doesn’t transfer from the inside of the sauna to the outside. This means you don’t need to worry about your carpet or […]

If your sauna came with a 20-amp receptacle, (ASE-3 and CSE-3 models), you’ll need to install a 20-amp line. Besides using the 20-amp receptacle provided, first make sure that the circuit breaker for this line is rated at least 20-amps. Then, check that the wiring from the breaker box to this outlet is rated for […]