How do I assemble my infrared sauna?
Each Health Mate Sauna is designed to easily assemble using a latch-buckle system. In around 30 minutes, two people should be able to put your personal sauna together. The control panels and heaters are simple to connect and come with basic instructions. Consult the manual for the directions on your specific model. Below are links […]
What if my Chromotherapy LED panel isn’t working right?
We want to make sure the connection to your light panel is secure. It might be the 12-volt DC adapter isn’t functioning correctly. When the Chromotherapy LED flickers it is usually a power issue. We recommend that you take down the LED panel and gently pull out the power cable — the 12-volt DC adapter […]
Where can I get my sauna manual?
Each Health Mate infrared sauna comes with its own operator’s manual upon delivery. This includes tips on cleaning, installation, and assembly along with how to prepare for using your sauna. If your manual did not get included or you cannot locate it, we’ve included links below so you can read or download an online version […]
Why don’t the electrical cords connect?
As you’re assembling your sauna and connecting the electrical cords, be sure to plug both the female end of the AC power cord and the floor power cord into the sauna power supply on the front panel, not into the floor of the sauna. For additional power and electrical cord questions, please contact our technical […]
What are they extra metal parts in my accessory box for?
Your sauna may have come equipped with a CD player, and if so, you’ll find two flat metal parts in a small plastic bag when you’re assembling your infrared sauna. These are release ‘keys’ that are for removing the radio/CD-player, in the unlikely event the player’s fuse needs to be replaced or the unit itself.
Is it safe to install my sauna on a carpeted floor?
Health Mate saunas can be placed anywhere there is a flat, dry surface that can support the weight of the sauna. This includes wood flooring, tile, concrete, laminate, pressure-treated wood, and carpeted floors! Heat doesn’t transfer from the inside of the sauna to the outside. This means you don’t need to worry about your carpet or […]
How do I use the wall receptacle that came with my sauna?
If your sauna came with a 20-amp receptacle, (ASE-3 and CSE-3 models), you’ll need to install a 20-amp line. Besides using the 20-amp receptacle provided, first make sure that the circuit breaker for this line is rated at least 20-amps. Then, check that the wiring from the breaker box to this outlet is rated for […]
How do I replace my Bluetooth CD player?
If your Bluetooth CD player becomes inoperational, first check to see if the issue is your 12v converter following these steps: Locate the access panel at the rear of your sauna. Using a Phillips head screwdriver, remove both screws, then remove the panel Check to see if there’s a blue light coming from the player. […]