FAQ Category: Installation & Assembly

Each Health Mate Sauna is designed to easily assemble using a latch-buckle system. In around 30 minutes, two people should be able to put your sauna together. The control panels and heaters are simple to connect and come with basic instructions. Consult the manual for the directions for your specific model. Below are links to […]

If your Health Mate infrared sauna features an LED diode panel inside, you may sometimes notice a flicker. LED lights sometimes flicker because they run at a lower frequency than regular bulbs. This is totally normal. However, if your LED light panel above starts to dim or won’t switch on, it could be one of […]

Each Health Mate infrared sauna comes with its own operator’s manual upon delivery. This includes tips on cleaning, installation, and assembly along with how to prepare for using your sauna. If your manual did not get included or you cannot locate it, we’ve included links below so you can read or download an online version […]

As you’re assembling your sauna and connecting the electrical cords, be sure to plug both the female end of the AC power cord and the floor power cord into the sauna power supply on the front panel, not into the floor of the sauna.   For additional power and electrical cord questions, please contact our technical […]

Your sauna may have come equipped with a CD player, and if so, you’ll find two flat metal parts in a small plastic bag when you’re assembling your infrared sauna. These are release ‘keys’ that are for removing the radio/CD-player, in the unlikely event the player’s fuse needs to be replaced or the unit itself. 

Health Mate saunas can be placed anywhere there is a flat, dry surface that can withstand the weight of the sauna. This includes wood flooring, tile, concrete, laminate, pressure-treated wood, and carpet! Heat doesn’t transfer from the inside of the sauna to the outside. This means you don’t need to worry about your carpet or other […]

If your sauna came with a 20-amp receptacle, which applies to the ASE-3 and CSE-3 models, you’ll need to install a 20-amp line. Besides using the 20-amp receptacle provided, you must make sure that the circuit breaker for this line is rated at least 20-amps and that the wiring from the breaker box to this […]

If your Bluetooth CD player becomes inoperational, first check to see if the issue is your 12v converter following these steps:  Locate the access panel at the rear of your sauna.   Using a Phillips head screwdriver, remove both screws, then remove the panel  Check to see if there’s a blue light coming from the player.   […]