FAQ Category: Operations & Troubleshooting

It is completely normal for your control panel lights to flicker. This increases the lifespan of the panel lights.  Your sauna panel uses small LED lights that work similar to a computer, with a binary on and off status rather than a continuous stream of light like traditional light bulbs. In addition, your control panel runs […]

Health Mate saunas are designed to give our users the best possible infrared experience. In the event your sauna is having issues with the front heaters, please ensure your new Health Mate infrared sauna is correctly wired.  Note: All heater cables should be plugged directly into the red power supply.  If once you’ve watched the […]

Once you connect your sauna and turn it on, it should take about one minute to heat to the desired temperature per degree over 100. So, if you set your temperature at 120, it will take approximately 20 minutes to reach that temp. If for some reason your sauna is taking longer than normal to […]

Your infrared sauna has several built-in error codes you may see on the control panel. These are:  EO: Temperature Sensor Disconnected ES: Temperature Sensor Short Circuit  In case of an EO or ES error code, please contact technical support for further assistance.  OHT: Inside Sauna Temperature is over the limit (180F/82C) OHR: Inside of Controller […]

We do not recommend keeping your chromotherapy remote inside your sauna. The remote is designed to change the colors of the chromotherapy light to your desired setting. However, keeping the remote inside the sauna will cause damage from the heat of the infrared sauna. If the remote gets damaged from being inside while the sauna […]

The “LO” display simply means your infrared sauna has not reached 90 degrees yet. Once your infrared sauna reaches 90 degrees F, it will start to display actual numbers. The colder the environment the sauna is in, the longer the warm-up time will take. This means the “LO” will read on your screen for longer […]

One of the desirable features of our Health Mate saunas is the Reserve option. This is a great way to have your sauna heated before you arrive home or when you’re anticipating repeat sessions at specific times.   To set a Reserve sauna session, follow these easy steps:  While the sauna is in ‘Off’ mode, double […]

Updating the time on your display panel takes just a few steps. First, while the sauna is powered off, press the ‘Clock’ button twice and the display will flash. You may then adjust to the desired time.   Next, adjust the hours using the Time- button, and the minutes using the Time+ button. The time will […]