What if the front heaters are not turning on?
Health Mate saunas are designed to give our users the best possible infrared experience. In the event your sauna is having issues with the front heaters, please ensure your new Health Mate infrared sauna is correctly wired. Note: All heater cables should be plugged directly into the red power supply. If once you’ve watched the […]
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What do the infrared sauna error codes mean?
Your infrared sauna has several built-in error codes you may see on the control panel. These are: EO: Temperature Sensor Disconnected ES: Temperature Sensor Short Circuit In case of an EO or ES error code, please contact technical support for further assistance. OHT: Inside Sauna Temperature is over the limit (180F/82C) OHR: Inside of Controller […]
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Is it safe to put the chromotherapy remote inside my sauna?
We do not recommend keeping your chromotherapy remote inside your sauna. The remote is designed to change the colors of the chromotherapy light to your desired setting. However, keeping the remote inside the sauna will cause damage from the heat of the infrared sauna. If the remote gets damaged from being inside while the sauna […]
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Is it a problem if my display indicates ‘Lo’ when I turn my sauna on?
The “LO” display simply means your infrared sauna has not reached 90 degrees yet. Once your infrared sauna reaches 90 degrees F, it will start to display actual numbers. The colder the environment the sauna is in, the longer the warm-up time will take. This means the “LO” will read on your screen for longer […]
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How do I use the reservation feature?
One of the desirable features of our Health Mate saunas is the Reserve option. This is a great way to have your sauna heated before you arrive home or when you’re anticipating repeat sessions at specific times. To set a Reserve sauna session, follow these easy steps: While the sauna is in ‘Off’ mode, double […]
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How do I update my clock display?
Updating the time on your display panel takes just a few steps. First, while the sauna is powered off, press the ‘Clock’ button twice and the display will flash. You may then adjust to the desired time. Next, adjust the hours using the Time- button, and the minutes using the Time+ button. The time will […]
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How do I reset my radio station back to AM broadcast?
When you unplug your sauna, you might find that the radio display says ‘MW’ instead of ‘AM’. This means it reset to European tuning. To return to your AM stations, turn the radio on, hold down the ‘BAND’ button, and release the button when you hear a ‘beep’ and the display shows ‘EUROPE ‘. […]
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How do I switch the temperature setting from Celsius to Fahrenheit?
Once you have turned on your sauna, tap the Temp- and Temp+ buttons at the same time and hold for 5 seconds until the display shows F-C. Tap again at the same time to select your preferred setting. Tap and hold once more at the same time and it should display ‘OST’, then again and […]
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