FAQ Category: Operations & Troubleshooting

Each Health Mate sauna features a small 1×4 inch sticker inside the sauna, to the right of the doorframe near the floor. You can find the manufacture date and model number on this sticker.

If your control panel has issues, try the onboard reset buttons on the power supply. If after you try a reset and it doesn’t fix the problem, please contact our support team by filling a support ticket and someone will get back to you shortly.

Each Health Mate Sauna is designed to easily assemble using a latch-buckle system. In around 30 minutes, two people should be able to put your personal sauna together. The control panels and heaters are simple to connect and come with basic instructions. Consult the manual for the directions on your specific model. Below are links […]

Your Health Mate sauna is designed to reach a maximum temperature of 160°F-170°F. This is warmer than the recommended sauna session temperature for the average person who requires 120°F -145°F. However, to be sure your sauna is heating correctly, please see the checklist below: Check your owner’s manual for your particular model’s electrical requirement. If […]

We want to make sure the connection to your light panel is secure. It might be the 12-volt DC adapter isn’t functioning correctly. When the Chromotherapy LED flickers it is usually a power issue. We recommend that you take down the LED panel and gently pull out the power cable — the 12-volt DC adapter […]

Whether you just purchased your infrared sauna or are still shopping for one, it’s good to know how to properly use an infrared sauna. Your health and safety are important! Infrared therapy has been around for centuries, initially introduced in the 1800s as a “light bath”. However, the technology was still new at the time […]

Each Health Mate infrared sauna comes with its own operator’s manual upon delivery. This includes tips on cleaning, installation, and assembly along with how to prepare for using your sauna. If your manual did not get included or you cannot locate it, we’ve included links below so you can read or download an online version […]

The bench heater in all Health Mate Saunas is the lowest-watt heater in the cabin. This heater is designed to give half the amount of infrared heat as the heaters in the back or the front of the sauna. With the bench heater being right next to the legs, we designed it for maximum comfort […]