FAQ Category: Operations & Troubleshooting

Each Health Mate Sauna is designed to easily assemble using a latch-buckle system. In around 30 minutes, two people should be able to put your sauna together. The control panels and heaters are simple to connect and come with basic instructions. Consult the manual for the directions for your specific model. Below are links to […]

Your Health Mate sauna is designed to reach a maximum temperature of 160°F-170°F. This is warmer than the recommended sauna session temperature for the average person who requires 120°F -145°F. However, to be sure your sauna is heating correctly, please see the checklist below: Check your owner’s manual for your particular model’s electrical requirement. If […]

If your Health Mate infrared sauna features an LED diode panel inside, you may sometimes notice a flicker. LED lights sometimes flicker because they run at a lower frequency than regular bulbs. This is totally normal. However, if your LED light panel above starts to dim or won’t switch on, it could be one of […]

Whether you just purchased your infrared sauna or are still shopping for one, it’s good to know the best use an infrared sauna. Your health and safety are important! Infrared therapy has been around for centuries, initially introduced in the 1800s as a “light bath”. However, the technology was still new at the time and […]

Each Health Mate infrared sauna comes with its own operator’s manual upon delivery. This includes tips on cleaning, installation, and assembly along with how to prepare for using your sauna. If your manual did not get included or you cannot locate it, we’ve included links below so you can read or download an online version […]

The bench heater in all Health Mate Saunas is the lowest-watt heater in the cabin. This heater is designed to give half the amount of infrared heat as the heaters in the back or the front of the sauna. With the bench heater being right next to the legs, we designed it for maximum comfort […]

It is completely normal for your control panel lights to flicker. This increases the lifespan of the panel lights.  Your sauna panel uses small LED lights that work similar to a computer, with a binary on and off status rather than a continuous stream of light like traditional light bulbs. In addition, your control panel runs […]

Health Mate saunas are designed to give our users the best possible infrared experience. In the event your sauna is having issues with the front heaters, please ensure your new Health Mate infrared sauna is correctly wired.  Note: All heater cables should be plugged directly into the red power supply.  If once you’ve watched the […]