FAQ Category: Operations & Troubleshooting

When you unplug your sauna, you might find that the radio display says ‘MW’ instead of ‘AM’. This means it reset to European tuning.   To return to your AM stations, turn the radio on, hold down the ‘BAND’ button, and release the button when you hear a ‘beep’ and the display shows ‘EUROPE ‘.  […]

Once you have turned on your sauna, tap the Temp- and Temp+ buttons at the same time and hold for 5 seconds until the display shows F-C. Tap again at the same time to select your preferred setting. Tap and hold once more at the same time and it should display ‘OST’, then again and […]

Health Mate wants you to enjoy your sauna experience, and that means being able to listen to your favorite music! If you have a CD player in your sauna but it’s not working, you can do a simple test. To make sure you have correct wiring connections for your CD player, we recommend you use […]

Use the following instructions and see the diagram below to unlock or lock your sauna control panel: Professional Edition Hold ‘temperature down’ and ‘lock’ at the same time for about 5-10 seconds, or until it beeps. Professional Innovative (and Essential Lounge) Hold ‘temperature down’ and ‘minutes up’ at the same time for about 5-10 seconds, or […]

Once your sauna is powered on, here’s how to get your device to connect to Bluetooth:  To Use the AUX Audio System Start by connecting one end of the included AUX cable to the desired mobile device. Then, connect the other end of the cable to the sauna’s AUX jack, located on the back wall […]

If your chromotherapy remote stops working, there are two things to check. First, make sure the “light” button on the control panel that is attached to your sauna is turned on. Once that is working, check the remote battery. If you need a new battery, you’ll want either a CR2025 or CR 2032. Replace with […]